Refund Policy

You may return or exchange items at any time after purchase.

Process:

Please call us at 206.767.7250 or email info@westlanddistillery.com to let us know if you are requesting a refund or exchange. We can then take the necessary steps to resolve the situation.

Shipping Returned Items

To return your product, mail it to:

ATTN: Returns
Westland Distillery
2931 First Ave. South
Suite B
Seattle, WA 98134

We recommend using a shipping service with tracking ability or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return/Refunds

We will notify you by email when we receive your returned item. Then your refund will be processed and a credit will be applied to your credit card or original method of payment.

Return/Exchanges

We are happy to replace items if they are defective or damaged. If we do not have more inventory of the item you wish to replace, we will offer a substitute item or refund, whichever you choose.

 

FOR ORDERS SHIPPING NATIONWIDE (fulfilled by Speakeasy Co. and Flaviar) 

All sales are final - no returns or exchanges

Order requests made after purchase cannot be guaranteed, additional fees to process any requests may apply. Customers are responsible to provide accurate information and plan for product arrival.

If you wish to cancel your purchase, please send an email to support@speakeasyco.com within 2 hours of purchase. Our team will make every effort to accommodate your request whenever possible. 

Delivery Attempts and Reshipment:
A carrier will make up to 2-3 delivery attempts, requiring an adult (21+) signature. Deliveries are typically attempted Monday-Friday from 8 am to 9 pm; weekend only delivery is not available.

If delivery is unsuccessful due to address issues (invalid or incorrect), security gates, or failed delivery attempts where an adult 21+ signature is required, there is a $40 fee to have the order reshipped.

In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received. Issues must be reported within 10 days of delivery.

*Photos are required in order to process any claims of damages or leaks. Please contact support@speakeasyco.com to file a claim.

• A replacement will be offered based on availability or a refund on items missing/damaged. 
• Unless specified as a Limited Edition sale, cosmetic damages may not be covered and may be ineligible for refund or replacement.

In the event your package was not delivered, or damaged while in transit customers are responsible to report non delivery within 30 days of the shipping date. After 30 days we are no longer able to offer a refund or replacement of said purchase. 


If you have any further questions, please contact us via our Order Support Page.